Warranty Policy

Effective Date: 08/12/2023

Warranty Policy for doubleg

At doubleg, we are dedicated to providing our customers with a seamless and satisfying shopping experience for all their digital goods needs. This Warranty Policy outlines the terms and conditions under which warranties are provided for our products. Please take the time to read and understand this policy before making a purchase from our website, https://doubleg.pro/.

1. Warranty Duration

Our products are guaranteed to function as intended. The duration of the warranty period varies based on the product category. Here is a comprehensive list of warranty periods for each product category:

  • Steam Offline Accounts: 3 Months Warranty
  • Steam Keys: 3 Days Warranty
  • Steam Gift Cards: 2 Days Warranty
  • Steam Accounts: 30 Days Warranty
  • Xbox Accounts: 30 Days Warranty

2. Reading Terms of Usage

Upon purchasing a product from doubleg, it is imperative for the customer to thoroughly read and understand the “Terms of Usage” associated with that specific product. The “Terms of Usage” can be found on the individual product page. By proceeding with the purchase, the customer acknowledges their agreement to abide by these terms.

3. Reporting Issues

In the event of encountering an issue with a purchased product, customers are required to promptly communicate with doubleg to facilitate resolution. If a customer initiates a chargeback before reaching out to us, doubleg reserves the right to suspend cooperation until the chargeback is retracted from the bank.

4. Issue Resolution

Upon receiving a customer’s report of an issue, doubleg will make every effort to address and rectify the matter. If the issue cannot be resolved, and the customer has adhered to the “Terms of Usage” without any breaches, doubleg will offer either a full refund or a replacement, depending on the customer’s preference.

5. Breach of “Terms of Usage”

If a customer is found to have violated the “Terms of Usage” associated with a product, no refund or replacement will be provided for the product in question.

6. Communication Channels

Customers can communicate with doubleg for issue resolution through the following channels:

  • Website: https://doubleg.pro/contact-us/
  • Email: help@doubleg.pro

In all communication, customers must include their order number and provide a detailed explanation of the issue. doubleg aims to respond to customer inquiries within 48 hours or less.

7. Warranty Exclusions

This warranty solely applies to products experiencing issues that affect their functionality. It does not cover situations where customers seek to return a product simply because they have changed their minds or no longer want the item. The warranty only applies if the delivered product differs from the product originally purchased.

We encourage all customers to review this Warranty Policy before making any purchases. By engaging with our products and services, customers agree to adhere to the terms and conditions outlined herein. doubleg reserves the right to modify this policy as deemed necessary without prior notice.