Privacy policy

Effective Date: 4/12/2023

This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our online store. DoubleG (“we,” “our,” or “us”) is committed to safeguarding your privacy and ensuring the security of your information.

Company Information:

Types of Information Collected: We may collect the following types of information from you:
  • Name and email address: For order processing and communication purposes.
  • IP address: For security and analytical purposes.
  • Cookies: For website functionality and analytics.
How Information is Collected: We collect your information through the following methods:
  • Website Forms: When you fill out forms during the registration or checkout process.
  • Cookies: Small data files stored on your device to improve your browsing experience.
  • Third-Party Services: We work with trusted third parties to process payments and collect analytics.
Purpose of Data Collection: We collect your personal data for the following purposes:
  • Order Processing: To process and fulfill your orders accurately.
  • Customer Support: To assist you with inquiries and provide support when needed.
  • Marketing: To inform you about our products, promotions, and updates.
Legal Basis for Data Processing:

Our legal basis for processing your personal data is based on your consent when you provide it or as necessary to fulfill contractual obligations (e.g., order processing).

Data Sharing and Third Parties: We may share your information with the following third-party service providers:
  • Conekta: For secure and efficient order processing.
  • Facebook and Google: For targeted marketing and advertising purposes.
  • MyCryptoCheckout: For cryptocurrency payment processing.
  • Proxy & VPN Blocker: For anti-fraud detection.
  • Trustpilot: To collect and display customer reviews.
  • Complianz: For cookie management.
User Rights: As a user of DoubleG, you have the following rights regarding your personal data:
  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccuracies in your data.
  • Deletion: You can request the deletion of your personal data. However, please note that if you choose to delete your data, we may not be able to provide you with customer support in the future. To request data deletion, please contact us at [email protected].
Data Security

We take reasonable and appropriate measures to protect your personal data from unauthorized access, disclosure, or alteration. However, please note that no method of data transmission over the internet or electronic storage is entirely secure.

Data Retention

We retain data used for order processing and customer support for as long as necessary to fulfill the purposes for which it was collected. Customer accounts are not automatically deleted, as we maintain this information to provide ongoing customer support when needed.

Changes to the Privacy Policy

Any changes or updates to this Privacy Policy will be posted on our website. Please review this Privacy Policy periodically for any revisions.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us via email at [email protected] or at +212672776552.

Thank you for choosing DoubleG. We are dedicated to providing you with a safe and enjoyable shopping experience.